Explore optimization for your existing solution
Reap maximum benefits or embark in reviewing your business processes to understand best practices.
Dynamics ERP Optimization HealthCheck Assessment Program
A two-week program offering to help understand whether your current Dynamics NAV or Dynamics 365 Business Central is optimized to support your growing business and changing business processes of the new normal times. It’s time for you to find out to be able to cost effectively unlock greater value from your ERP.
Investment
PHP 250,000 exclusive of applicable taxes
Timeline
2 Weeks
THE 3-STEP APPROACH
Project Scope Definition Phase
This is the discovery phase where Performance Advantage Systems International, Inc. (PASI) will work with you to define which business processes and applications are to be reviewed.
Interview and Systems Audit Phase
Once scope has been defined, this will be followed with a two-step activity:
- Interviews with your key business users and support teams to understand in detail the perceived Dynamics NAV/Dynamics 365 Business Central application, company’s business processes including license deployment and use of the system, and
- Systems Audit to gather your information on the following areas: business process flow, application configuration set up, extensions, customization, integration/interfaces, infrastructure and security set up, data volume, reporting and utilization
HealthCheck Assessment & Optimization Report Phase
Based on the information gathered and activities done, PASI will produce a healthcheck assessment and optimization report which will detail findings on your current challenges, gap analysis, current license deployment and utilization, current systems configuration which may prevent you from fully optimizing your Dynamics NAV/Dynamics 365 Business Central. Dynamics 365 Business Central PASI will provide recommendations to effectively address your applications and business process challenges. These will be discussed and presented in detail including insights to optimize Dynamics for your business.
PASI Business Process Review (BPR) for Dynamics 365 Business Central
This is a one-week program of collaborative engagement to review the set of your targeted business processes in order to deliver detailed recommendations for your business improvement.
PASI’s Business Process Review (BPR) for Dynamics 365 Business Central involves conduct of discovery sessions with your company management and key personnel pertinent to your objectives, current operational processes, challenges and functional requirements. We will be providing an Executive Summary with detailed findings and recommendations as our main deliverable post completion of data gathering and analysis.
Investment
PHP 100,000 exclusive of applicable taxes
Timeline
1 Week
SERVICE COVERAGE
- Company, executive management direction and goals
- Understanding of your “As-Is” current operational & financial processes and system functionality
– Areas to reviewed: Financial and Supply Chain Management - Identify current challenges with business applications in use, hardware infrastructure set up; desired changes and process improvements
- Dynamics 365 Business Central best process mapping
- Recommended “To-Be” or future process structure
Executive summary presentation and recommendations
DELIVERABLES
- Executive Summary Document
– Company’s Objectives
– Assessment of Findings
– Recommendations
- Executive Summary Document
PASI Technical Services
Cloud Application Development
To complement our suite of service offerings, our team of certified and experienced developers continue to advance their competencies with the Microsoft’s Power Platform technology.
What’s in it for you?
- development of easy, low code stand-alone business applications or extensions for your existing Microsoft solutions with Power Apps;
- automated workflow directly in the application with Power Automate;
- creation of powerful reports and immersive dashboards from multiple data sources uncovering business insights thereby enabling your businesses to transform, innovate and modernize your processes.
Power
Apps
Build apps in hours—not months — that easily connect to data, use Excel-like expressions to add logic, and run on the web, iOS, and android devices.
Power
BI
Power
Automate
Include powerful workflow automation directly in your apps with a no-code approach that connects to hundreds of popular apps and services.
Power Virtual Agents
Easily build chatbots to engage conversationally with your customers and employees—no coding required.
Integration Services
Migration and Hosting Services
As we help you transition to the cloud, our team takes responsibility of the migration of your infrastructure, database and set-up directly to the Microsoft Azure platform where you can opt to maintain your own cloud environment or have them hosted and managed in the PASI Azure environment.
Need help to quickly build applications or migrate to cloud?
Let's get in touch!
We would love to hear from you.
PASI CUSTOMER SUCCESS PLANS
For Dynamics 365 Business Central and LS Retail Customers
PASI ENTRY LEVEL CS PLAN
IDEAL FOR
Customer requiring timely response to queries and escalations instead of waiting on queues
Customers with newly implemented D365 Business Central and has less than 10 users requiring support and assistance in stabilizing the system
Existing retail customers with occasional POS solution issues that may not be addressed internally thereby requiring PASI support
Investment
- Annual Fee
- Exclusive of applicable taxes
Timeline
50 hours
SERVICE COVERAGE
- 8 hours (8:00am – 5:00pm), 5-day (Monday – Friday) Service Desk Support via phone or email or chat
- Service Level Agreement
- A Monthly Consumption Report is submitted at the end of each month
Service Level Agreement
Response Time
Service Level Agreement
Severity A: Critical Business Impact
Critical incidents are those that interfere with core business functions OR loss or potential loss of mission critical data.
Response Time
30 minutes initial response time
Within 8 hours resolution time
Service Level Agreement
Severity B: Moderate Business Impact
Moderate impact are those that interfere with non-core activities OR functions that do not affect the entire company.
Response Time
2 hours initial response time
Within 24 hours resolution time
Service Level Agreement
Severity C: Minimum Business Impact
Minimum impact are those that interfere with normal completion of work OR tasks are more difficult but not impossible to complete.
Response Time
4 hours initial response time
Within 48 hours resolution time
PASI GO-TO CS PLAN
IDEAL FOR
Customers with newly implemented D365 Business Central or Retail solutions (ex LS Retail/Central) and has more than 10 users requiring support and assistance in stabilizing the system
Customers with frequent new hires or employees requiring training and familiarization with the system.
Newly upgraded and updated Business Central or retail system to get accustomed to the latest version of the solution
Customers who are NOT current or updated on Enhancement Plan (EP) but running on a supported Microsoft Business Central version requiring support and assistance on the system
Investment
PHP 275,000
- Annual Fee
- Exclusive of applicable taxes
Timeline
130 hours
SERVICE COVERAGE
- 8 hours (8:00am – 5:00pm), 5-day (Monday – Friday) Service Desk Support via phone or email or chat
- Service Level Agreement
- A Monthly Consumption Report is submitted at the end of each month
Service Level Agreement
Response Time
Service Level Agreement
Severity A: Critical Business Impact
Critical incidents are those that interfere with core business functions OR loss or potential loss of mission critical data.
Response Time
30 minutes initial response time
Within 8 hours resolution time
Service Level Agreement
Severity B: Moderate Business Impact
Moderate impact are those that interfere with non-core activities OR functions that do not affect the entire company.
Response Time
2 hours initial response time
Within 24 hours resolution time
Service Level Agreement
Severity C: Minimum Business Impact
Minimum impact are those that interfere with normal completion of work OR tasks are more difficult but not impossible to complete.
Response Time
4 hours initial response time
Within 48 hours resolution time
PASI PREMIER CS PLAN
IDEAL FOR
Customers with increased support concerns and customization requirements in Microsoft Business Central and Retail solutions (LS Retail/Central/RMH)
Customers with high volume transactions, multiple POS in multiple stores
Customers who are updated on Enhancement Plan (EP) but running on an old unsupported Microsoft Business Central version of the solution
Customers who are NOT current or updated on Enhancement Plan (EP) and running on an old unsupported Microsoft Business Central Version of the solution.
Investment
PHP 500,000
- Annual Fee
- Exclusive of applicable taxes
Timeline
275 hours
SERVICE COVERAGE
- 8 hours (8:00am – 5:00pm), 5-day (Monday – Friday) Service Desk Support via phone or email or chat
- Service Level Agreement
- A Monthly Consumption Report is submitted at the end of each month
- The plan covers an assigned support contact for customer access
Service Level Agreement
Response Time
Service Level Agreement
Severity A: Critical Business Impact
Critical incidents are those that interfere with core business functions OR loss or potential loss of mission critical data.
Response Time
30 minutes initial response time
Within 8 hours resolution time
Service Level Agreement
Severity B: Moderate Business Impact
Moderate impact are those that interfere with non-core activities OR functions that do not affect the entire company.
Response Time
2 hours initial response time
Within 24 hours resolution time
Service Level Agreement
Severity C: Minimum Business Impact
Minimum impact are those that interfere with normal completion of work OR tasks are more difficult but not impossible to complete.
Response Time
4 hours initial response time
Within 48 hours resolution time
PASI PER-STORE SUPPORT PLAN
IDEAL FOR
Retail customers requiring support to be rendered on a per store basis regardless of the number of POS or volume of issues or problems encountered
Customers with minimum of 5 stores
Retail customers requiring standby support on each store outlet
Per Store Monthly Rate
- Monthly Billing
- Exclusive of applicable taxes
SERVICE COVERAGE
- 8 hours (8:00am – 5:00pm), 7/7 (Monday – Sunday including Holidays) Service Desk Support via phone or email or chat
- Response/Resolution Based SLA
- Consumable ONSITE support including travel time to the store/outlet
- A monthly report is submitted at the end of each month
- Coverage only includes POS related issues
Service Level Agreement
Response Time
Service Level Agreement
Critical incidents are those that interfere with core business functions OR loss or potential loss of mission critical data.
Response Time
30 minutes initial response time
Within 8 hours resolution time
Service Level Agreement
Severity B: Moderate Business Impact
Moderate impact are those that interfere with non-core activities OR functions that do not affect the entire company.
Response Time
2 hours initial response time
Within 24 hours resolution time
Service Level Agreement
Severity C: Minimum Business Impact
Minimum impact are those that interfere with normal completion of work OR tasks are more difficult but not impossible to complete.
Response Time
4 hours initial response time
Within 48 hours resolution time