Customer Case for
Microsoft Dynamics NAV

The Manila Hotel

TMH

Microsoft Dynamics NAV & Office 365 Enhanced Productivity and Mobility of The Manila Hotel

The Manila Hotel, is the premier 5 Star Hotel. It is considered the flagship hotel of the country. Defined by its history, elegance, and world-class service, maintains to be the choice hotel of the most distinguished clientele. For more than 100 years Manila Hotel continuously provides the best services and amenities for a truly memorable experience.

In 2008, Manila Hotel underwent a series of dramatic renovations. All of Manila Hotel’s rooms are fully refurbished and renovated and are fully equipped with the most modern facilities and amenities. The new guest rooms exude elegance and sophistication while showcasing the beauty of authentic Philippine interior design.

PASI implements Microsoft NAV and Office 365 at Manila Hotel

Overcoming the challenges of an obsolete system

For years, The Manila Hotel were using an in-house server. When the system crashed, they were into state of panic. As a result, they could not use email to communicate with employees as well with stakeholders and customers.

PASI recommended to migrate from an on-site server to a cloud-based solution, Microsoft Dynamics NAV + Office 365. “We also considered this timely because we started to employ more advanced solutions to further enhance our employee productivity and mobility. Currently 86 Managers and Secretaries from key departments are using Office 365. We now have an instant access to all emails, documents and content. Microsoft Dynamics NAV + O365 get any job done. Downtime is rarity and cost savings in terms of manpower. We also eliminate the cost of hardware and software investments. The management can make a quicker and smarter decisions as well as respond and get result immediately.” – Daniel Cu-Assistant VP for Information Systems

“Technology plays a major role in providing world class services to our guests. Equipped our guest rooms with modern facilities and amenities. We continue to innovate; we provide the right infrastructure and network so that our guests are always connected. While tradition and personalized service are our legacy, we should actively think of other opportunities on how to improve our services through technology. We planned to deploy more advanced cloud-based solutions within the organization.” – Nian Liwanag-Rigor-AVP Public Relations & Corporate Communication

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